Effective October 12, 2026
Your return window
We accept return and exchange requests within 50 days of the date you actually receive your order. The window starts on receipt, not dispatch. Eligible conditions include new products, lightly used products, defects and product-quality issues. Both change-of-mind and product-problem returns use this same window.
Start with an email
Contact [email protected] with your order number, the products involved and the reason for your request. Include photographs for defects or quality issues. Contact us before sending products back; customer service will provide the return address and instructions. Our business address is not automatically the return destination.
Return shipping
You pay return shipping for a general change-of-mind return. We pay return shipping where the return is due to a product problem. Contact us to agree the return process before posting the parcel.
Exchanges
Email customer service for the mailing address. After the returned product is received, we arrange the replacement. Please tell us which product or option you would like to exchange for.
Refunds
After receiving the returned product, we arrange the refund within 7 business days. Refunds are sent to your original payment method. This is the period for arranging the refund; your payment provider may take additional time to show it in your account.
Before dispatch or outside the window
For cancellation, order changes or a request outside the stated return window, contact [email protected] promptly so we can check the order’s current status. Do not send a parcel without first receiving instructions.
Questions? [email protected]